The final step in the parts supply chain, often referred to as the ‘last leg’, is handled by the dealership and plays a crucial role in determining dealership profitability, customer experience, and employee job satisfaction. This critical moment impacts not only the...
Parts Department Lost Sales cost your dealership more revenue than you may realize. What is a lost sale? A lost sale happens every time you lose an opportunity to sell a part, whether it be over the phone, over the counter, or in the Service Department, the profit...
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