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Performance Efficiency

Performance Efficiency

By Dave Wood    In the Parts Department, every activity is connected to sales performance. Sales, ordering, stock keeping, everything! Whatever training you may have had, or not had, whether it be parts manager training, dealership parts training, fixed ops training,...

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Speaking on Database Accuracy

Speaking on Database Accuracy

By Anthony Tanner Database accuracy is an often-overlooked aspect of inventory management.  It has been said that you can’t sell out of an empty basket. The same holds true when you or your potential customer don’t know what’s in your basket.  How can you sell an item...

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Parts Investment Philosophy

Parts Investment Philosophy

What’s in a title?  It really doesn’t matter if your title is “Parts Manager,” “Parts Director,” or “Senior Grand Poobah of Parts,” because if you are making the final decisions on what parts to stock, you are the Parts Investment Manager.  You are, in fact, investing...

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The Importance of Stock Rotation and Changes

The Importance of Stock Rotation and Changes

By Jim Gillespie   There are many ways to improve your parts investment. One of the easiest ways is by following some simple steps in your dealership parts training process, which should be included in every Parts Managers standard training.   Anyone who has ever...

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Lost Sales

Lost Sales

By Terry Miller and Ryan Forsyth, ADMI   Parts Manager Training should include a detailed discussion of the value of recording Lost Sales.  Lost Sales = Lost Revenue. Recording Lost Sales is key to maximizing service throughput and overall availability. It is...

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“Housekeeping” In Your DMS

“Housekeeping” In Your DMS

I’m certain that most of you perform regular housekeeping chores in and around your home to keep things operating smoothly. Just like your home, the Dealership Management System (DMS), in your parts department, requires regular “housekeeping.”

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“You Can’t Sell Out of an Empty Wagon”

“You Can’t Sell Out of an Empty Wagon”

“You can’t sell out of an empty wagon.”; an adage from the days when salesmen would sell door-to-door with a wagon loaded with product. They knew early on that they had to have product to sell product. Product availability drove sales and repeat sales helped to keep the right inventory in the wagon.

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